Lancashire town’s ‘new approach’ mental health service can save people in crisis

Blackpool, UK – A new approach to mental health support in Blackpool is proving that a simple, friendly conversation can make a big difference. Since adopting the ‘3 Conversations’ model in 2023, the town’s mental health teams have shifted from lengthy assessments to informal discussions aimed at understanding what life is really like for vulnerable residents. The result? Improved connections, reduced anxiety, and tailored support that’s changing lives.

The initiative, discussed at Blackpool Council’s Adult Social Care and Health Scrutiny Committee, breaks support into three key stages. The first conversation explores a person’s needs, sometimes uncovering simple solutions like linking them to a local community group. For those in crisis, a second chat crafts a recovery plan, while a third sets up long-term assistance. The approach ditches formal jargon, making it less intimidating and more accessible.

Karen Smith, Director of Adult Social Services at Blackpool Council, highlighted a standout success story: a woman hesitant to leave home after a long hospital stay. “She lived near a community centre but was reluctant to go out,” Smith explained. “Finding a volunteer or community connector to support her helped her take that step.” Smith emphasized that the model adapts to individual needs—offering everything from light community links to comprehensive care.

Coun Kim Critchley, committee chair, praised the initiative’s reliance on Blackpool’s vibrant community spirit. “It’s about making use of what we have here—fabulous communities,” she said. “It doesn’t cost anything to make those connections.”

The committee’s report underscores the approach’s impact. Residents say the lack of jargon eases fears about being ‘assessed,’ while social care professionals note richer, more revealing conversations. “This has helped build a fuller picture of someone’s life and the support they might need,” the report states.

Councillors hailed the success, pointing to its blend of simplicity and effectiveness. For Blackpool’s most vulnerable, these chats are proving to be more than just talk—they’re a lifeline to a better life.

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